Revised 11/1/2021

Last updated: August 16, 2020

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the services provided through website (the “Service”) operated by JAM Retail, Inc. d/b/a Lakeland Fingerprinting (“us”, “we”, or “our”). Any reference to the term ‘Website’ means, and it is an integral part of the Service.

The Terms should be read together with the Privacy Policy, and both documents together form the Terms and Conditions governing the Service.

The information contained on the Website about the Service is for general information purposes only. We assume no responsibility for errors or omissions in the contents of the Service.

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

You agree to be bound by these Terms by accessing or using the Service. If you disagree with any part of the terms, you do not have permission to access the Service.

Minors or people below 18 years old are not allowed to use this Service.


Refunds will be issued only under the following circumstances:

Refunds will NOT be issued under the following circumstances:

PLEASE NOTE: Once fingerprints are transmitted to the FDLE for processing, you are not eligible for a refund for any reason under any circumstance.

If you meet the above criteria, here is how you may request a refund:

If you are eligible for a refund, please email your refund request to [email protected], OR you may call us at (863) 213-6977.

Please provide the following information when you contact us:

If you meet the above criteria and are eligible for a refund, we will reverse the original charge on your credit card. This reversal will take 3-7 business days to be reflected in your account balance.